Who is & why Hilli?
Hilli is me - Hi! I am Helen Bucher, a freelance illustrator with a penchant for turning my illustrations into physical products!
Hilli is a nickname of mine given by my family since I was a little kid.

Do you ship worldwide?
Yes we do! You can read more about my shipping policy here.

Why does shipping cost so much?
Shipping prices are set by Swiss Post and are out of our control.
The rates vary depending on the size and weight of the package.
We strive to keep the shipping rates as low as possible.
See the final shipping costs during checkout.

Can I cancel my order?
Your Order can be cancelled if it has not been shipped yet.
If you would like to cancel your order, please contact me asap.

I made an order on a Friday / Public Holiday. When will it be shipped?
Orders made on Fridays will be shipped first thing on Mondays! As for public holidays, we ship on the next business day. Hilli's like to ship as fast as possible!

Do I have to pay taxes or import fees?
Customers are responsible for paying taxes and import fees.

Any import taxes + fees, including VAT, are the customer's responsibility.
I will not collect nor remit VAT, so it will be collected by your country's customs office

Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs

You can shop on our Etsy Store if you like to pay VAT in advance.

Feel free to write me an email at helen.bucher@gmx.ch if there are goodies you'd like to purchase, which are not available on Etsy. I can create a custom listing for you!